Alexandria Auto Repair

On April 12, 2025, I had the pleasure to work with Dylan and Alex. I just purchased a used 2009 Volvo XC70 and knew it needed some work but not sure what. I was anxious to figure out what was needed and to get it resolved; enter Dylan! I was greeted by Dylan with the most calm and helpful disposition as I explained what I needed. Dylan was so patient, so thorough, and so kind. He escorted me to the convenience store to wait while they inspected and diagnosed the issue. A short while later, Dylan returned with the information and escorted me to my car to meet with Alex and they walked me through the diagnosis. After reviewing the issue, Dylan gave me the best plan of action to ensure I didn't spend money unnecessarily. I also asded on an oil change and a state inspection and we scheduled an appointment to complete the work on April 14th. I arrived at 7:30am and Dylan was there waiting for me. He greeted me with the same professionalism and assured me that my car was good hands. Later that day, I went to pick up the car and everything was fixed. The very next day Dylan contacted me to conduct a courtesy call, which I have never encountered from any other repair facility. The entire experience made me feel like a VIP. As long as Dylan and Alex are at this location, I will be a customer!!!! Dylan and Alex, thank you again for your professionalism, attention to detail, and quick appointment.

My wife and I have been taking our cars to Yates Automotive for maintenance and repairs for well over a decade. We have consistently been pleased with their outstanding workmanship and friendly service, and highly recommend them to our neighbors and friends. The customer service and commitment shown by the management and staff of Yates Automotive is especially remarkable. Here is an example from my own personal experience: After buying a new vehicle from our local dealer, I took it to Yates from the very beginning for continuous servicing. Years later, the transmission in this vehicle broke down on a highway in North Carolina and the car was totally disabled. After asking our friends at Yates Automotive for their help, they arranged to have the vehicle transported to Northern Virginia to be examined by their own mechanics. At that time, the car’s transmission was still under warranty, but it was not being honored by the dealer. However, Yates Automotive intervened with the dealer on my behalf. As a result of this intervention, the dealer ended up totally replacing the transmission at no cost to me and my wife. What Yates did for us reflects a level of customer service and commitment which is rarely seen anymore in our society today. Thanks again to Yates Automotive for your remarkable support over many years!

Highly recommended!! My husband and I recently moved here from NC and needed vehicle inspections on a total of 3 vehicles. The manager at Yates, Dylan, took a personal interest during our visit. After a thorough inspection all vehicles passed but two had a few non-inspection issues Dylan brought to our attention. His patience and advice was so appreciated!! Dylan explained as much as I could comprehend on my own, then he repeated everything for my husband over the phone. I have been asking around for a good mechanic in our new neighborhood. And now I have found it!!!! Yates should be your auto repair specialist too!

Luis, who inspected my HONDA, allowed me to enter the Garage and ask several questions; He was so friendly and informative about all of my concerns (minor but important to me) 8 year old car that is now showing bumps and bruises (low mileage). I have been using Yates for the last 3 years! Elleni, who runs the Convenience Shop, is so, so friendly, happy and makes the experience of waiting for the above go by fast, offering free (great) COFFEE and COOKIES................She is also so friendly and helpful to all the customers.........Looking forward to next April............!!!

Great service. We had both car serviced here. The state inspector, Luis was fast and efficient. Dylan the service manager prepared a quote for us and was very good at communicating the timeline of the service.I really like to support a local family run shop.

Luis serviced my vehicle today and took care of it

I highly recommend Luis for his great customer service and technical expertise. He’s the Best! Larry Stubblefield

I want to express my gratitude for the exceptional and courteous service I received from the entire team—a special shoutout to Luis for his outstanding assistance with my state and emissions check.

Easy wait for a Safety Inspection. Luis was very nice, thorough and helpful!

I took my car to Yates for an oil change and inspection, which I have done for the past several years, and always have a good experience. This time, the car failed the state inspection, but Dylan was very patient explaining the problem and offered a solution for the repair to fit my travel schedule. I couldn't have asked for better service. The staff at Yates is always professional and so helpful. I highly recommend Yates Express Lube.