On 04/09/25 I took my car there to get an inspection. And I was happy that I was next to go inside. After a very nice mechanic brought me a form to fill out. Then the inspection inspector came and said that he was ready for my car. He had a very nice smile and kind voice. He said that you can go into the convince store. We have free coffee and tea while our customers wait for their car. I went inside and sat down and waited for my car. It wasn’t long before it came out with a rejection sticker on it. I couldn’t believe it the first time since I purchased my car. Pre-Certified Used Car 2014 at koons Ford. Then the inspection inspector came over to my car. And showed me why my car failed this time. I felt like I was going to pass out. Then a mechanic named Dylan came over and said maybe I can help. And he had a big nice smile and a kind voice. When he started talking about my car. I could tell that he really knew what he was saying. And that he had a lot of knowledge and experience working on cars. He told me yes he had around 10 years. Dylan told me that he would be able to fix my car. And he said had to check to see if he had the parts. Dylan said he would give me a car loaner to take home. No charge for the car just put gas back in it. Come back and get my car tomorrow morning anytime after 7:30am. Dylan was so kind and helpful and patient with me. My First credit card was denied. So I had to drive all the way back home to get my other card. And call Dylan back with the information to see if it would go through. And it did and I drove back to Yates Repair Services and picked up my car. And I thanked Dylan for helping me with fixing my car. Even though it cost me a lot of money. But when driving my car home it drives like a new car. So it was worth every penny. And thanks again Dylan you did a great job on my car. You’re a great mechanic Dylan and have a great personality. And you will be seeing me in the future. I wish that Yates gave senior citizens a little discount. But I think that Yates is a Multi Million Dollar family Business. Because I looked it up on line they have so many other businesses So I hope that Yates is paying you Dylan very well. Because I know that you are well worth it. And I had my wonderful husband with me. Because when I move he moves too.
Hello Joann, Thank you for the great review but more importantly taking the to write about your experience. We are sorry you had to have some things fixed on your car but happy we (specifically Dylan) could accommodate you. Yates has multiple businesses in the area and prides itself on customer service.We may have grown but they are all family owned and operated for over 60 years. Lastly we do offer discounts on services. Make sure to give Dylan your email address so we can send them to you. Thank you again.
- Yates Express Lube