reviews

What people say about us

5

Today the lady at the counter needs a promotion. She was very very kind and friendly. She is the true definition of amazing customer service!

Thank you! We’re thrilled our counter team member provided such kind, friendly service. We’ll be sure her efforts are recognized. Yates Express Lube appreciates you! Reach us at [email protected].

- Yates Express Lube
5

Stopped in for a state inspection and came away impressed. Yvette (I believe was her name) was at the front and couldn’t have been nicer. She offered me coffee and passed cookies out to those waiting in line for state inspection. I didn’t expect this type of customer service and appreciation for something as routine as an inspection. Everyone on the staff was polite, and they kept the cars moving through quickly. I wasn’t stuck waiting around half the morning like I have been at other places. Good people running a tight operation. They definitely lived up to other reviews that I have read.

Ken, thank you for the wonderful review! We’re delighted Yvette and the team made your inspection comfortable, welcoming, and efficient. We truly appreciate your kind words and look forward to seeing you again at Yates Express Lube. [email protected]

- Yates Express Lube
5

Second time and great service. 25 min. To plug the leak in my tire.

Thank you, Carole! We’re glad you received great service again and that your tire leak was plugged in just 25 minutes. We appreciate your trust and look forward to seeing you at Yates Express Lube. [email protected]

- Yates Express Lube
5

Stopped in on a Sunday, my front headlight was out. Julian helped me promptly, I didn’t even have to get out of my car! Awesome.

Diana, thank you! We’re thrilled Julian helped promptly and made replacing your headlight so convenient. We appreciate the kind words and look forward to welcoming you back to Yates Express Lube. [email protected]

- Yates Express Lube
5

During my visit for a vehicle emissions test, Elleni was very courteous and welcoming while I was waiting for the test to be done. She added a spark of pleasantness while waiting. The quickness and thoroughness of the Yates mechanic team provided a quick diagnostic of my vehicle for emissions standards and ensured I had the data to provide to the VA DMV.

Viking, thank you for the wonderful feedback! We’re delighted Elleni’s courtesy and welcoming spirit made your wait pleasant, while our mechanic team provided a quick, thorough emissions diagnostic. We appreciate your trust in Yates Express Lube and look forward to serving you again. [email protected]

- Yates Express Lube
5

Elleni was amazing with customer service!!!! 10/10!!! I will definitely be back!!! Service station was incredible customer service as well!!

Thank you for the fantastic feedback! We’re thrilled Elleni and our team delivered such exceptional customer service. We look forward to welcoming you back to Yates Express Lube! [email protected]

- Yates Express Lube
5

Came for safety and emissions inspection. The gentlemen in the garage were nice and professional. Elleni inside the store was ssssssoooooo nice. Loved the free coffee while waiting for my car to be completed.

Sondra, thank you! We’re delighted our garage team and Elleni provided such friendly, professional service, and that you enjoyed the free coffee. We look forward to welcoming you back to Yates Express Lube. [email protected]

- Yates Express Lube
5

Elleni is the best. Deserves a raise and promotion. She and the great mechanics are why I keep coming to Yates!

James, thank you for the wonderful recognition! We’re thrilled Elleni and our mechanics keep earning your trust and loyalty. We’ll share your kind words with the team. We look forward to welcoming you back to Yates Express Lube. [email protected]

- Yates Express Lube
5

Elleni is the very best. She makes you feel welcome and is kind and considerate to everyone.

Robert, thank you for highlighting Elleni’s kindness and welcoming service! We’ll be sure she knows your thoughtful praise. Yates Express Lube appreciates you and looks forward to welcoming you back. [email protected]

- Yates Express Lube
5

Professional and friendly. It's a pleasure doing business with them.

Rita, thank you! We’re delighted our team’s professionalism and friendliness made doing business with Yates Express Lube a pleasure. We look forward to welcoming you back. Reach us at [email protected].

- Yates Express Lube
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