I was really impressed with the whole Yates "empire." I initially went to Yates Automotive in Del Rey, and they were really friendly, but levelled with me that they wouldn't be able to change my oil until later in the day. So they sent me to Yates Express Lube. I got a free coffee from the gas station shop while I waited, there's a nice little outdoor garden waiting area, and they did my car in under 10 minutes! No hard up-sell or anything. Plus, I got a free car wash (across the street) with my receipt (where, again, they didn't put a hard sell on me for a premium wash or anything like that).